Our Services at Trent Lock Dry Dock

Privacy Policy

Effective date: 14 May 2025

Trent Lock Dry Dock (“we“, “our“, “us“) respects your privacy and is committed to protecting personal information. This Privacy Policy explains what data we collect when you visit www.trentlockdrydock.co.uk (the “Site“), how we use it, and the rights you have.

1. Who we are

Trent Lock Dry Dock operates a boat‑maintenance facility in the United Kingdom and is the data controller for information processed through this Site.

2. What personal data we collect

CategoryExamplesWhen collected
Data you voluntarily provideYour name, email address, phone number and any information you include in an email, letter or phone callWhen you choose to contact us by email, phone or post
Technical & usage dataIP address, browser type/version, device identifiers, pages viewed, referring URLs, time‑zone settings, clickstream dataCollected automatically via cookies & similar technologies whenever you browse the Site

We do not use contact forms, comment sections, online payments or account log‑ins on this Site, so we do not collect data through those channels.

3. How we use your data

PurposeLegal basis under UK GDPR
To respond to enquiries you send by email or phoneLegitimate interests (Art 6 (1)(f)) – to operate our business and communicate with potential customers
To maintain and improve the Site (security, analytics, troubleshooting)Legitimate interests (Art 6 (1)(f)) – to keep the Site secure and useful
To comply with legal or regulatory obligationsLegal obligation (Art 6 (1)(c))

We do not use your data for direct marketing unless you explicitly request it (e.g., by asking to receive updates). We will never sell your personal information.

4. Cookies & similar technologies

The Site uses strictly‑necessary and analytics cookies to:

  1. Ensure pages load and display correctly;
  2. Understand visitor numbers and popular content so we can improve the Site.

You can control cookies through your browser settings.

5. Sharing your information

We only share personal data if necessary for the purposes set out above:

  • Service providers – for website hosting, security and analytics. They are bound by contract to keep data secure and process it on our instructions only.
  • Legal or regulatory authorities – where required to comply with law or protect our rights.

6. International transfers

Some service providers may be located outside the UK. When data is transferred internationally, we ensure appropriate safeguards (such as adequacy regulations or Standard Contractual Clauses) are in place.

7. Data security

We use technical and organisational measures such as SSL encryption, secure servers and access controls to protect your data. No website is 100% secure, but we take reasonable steps to minimise risks.

8. Data retention

  • Enquiry correspondence: kept for up to 12 months after our last communication, unless needed longer for ongoing matters.
  • Analytics data: retained in aggregate form for up to 26 months.

We review retention periods regularly and delete or anonymise data when it is no longer required.

9. Your rights

You have the right to:

  1. Access the personal data we hold about you;
  2. Rectify inaccurate data;
  3. Erase your data in certain circumstances;
  4. Restrict processing;
  5. Object to processing based on legitimate interests;
  6. Data portability (where applicable);
  7. Complain to the UK Information Commissioner’s Office (ICO).

To exercise these rights, contact us using the details in Section 1.

10. Third‑party links

The Site may include links to external websites. We are not responsible for their privacy practices. We encourage you to read the privacy notice of every website you visit.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where material, notified by a banner or email. Please review it periodically.

12. Contact us

If you have questions about this Privacy Policy or our data practices, please contact:

Trent Lock Dry Dock
Phone: 07967 635 665
Email: info@cheriltonnarrowboats.com